How We Collect Your Info

We gather information through safe and direct channels like contact forms, order forms, phone calls, and emails. This helps us understand your needs from the get-go and offer a tailored experience.

What We May Ask For

To fulfil your orders and offer a seamless experience, we may collect:

• Contact Info: Name, company name, phone number, email(s), billing address, and location.
• Order Details: Your brief, project preferences, and specific instructions to help us deliver exactly what you want.
• Technical Info: IP address, browser type, device, OS, and visit logs. Tools like Google Analytics help us optimise your browsing experience.
• Customer Feedback: Comments, reviews, or complaints — all of which help us improve our service.

How We Use Your Information

Your data helps us:

• Understand your project goals and deliver exactly what you expect
• Manage payments and billing securely
• Keep you updated on your order progress and delivery
• Share relevant promotions, services, or product updates (only if you opt-in)
• Analyse user trends and improve our services accordingly

We only use your information to serve you better — nothing more, nothing less. No spam, no shady data practices. Just a reliable, transparent process that keeps your privacy front and centre.

Payment Security You Can Count On

When it comes to payments, your safety is non-negotiable. All transactions at Australia Logo are processed through trusted SSL-encrypted platforms — you’ll see the “https://” for peace of mind. That little “s” means your billing info is locked down and protected from any prying eyes during checkout.

Your Information Stays Confidential

Your personal details — name, contact info, email, or anything you share — are stored securely and only accessed by authorised team members. We never sell or rent your data. Ever.

Unless legally required, your information won’t be shared with third parties without your clear consent.

We also have multiple layers of protection in place to defend against theft, hacking, or misuse.

When Disclosure is Required

We’re big on privacy, but there are rare situations where disclosure is required by law. These may include:

• Court orders or legal proceedings
• Government or regulatory requests
• Compliance with Australian laws

In such cases, we release only the necessary information — and nothing more.

Policy Updates

We may occasionally update our privacy policy to reflect new security practices or regulations. Whenever we do, we’ll make it clear with a visible update notice and date.

Contact Us

Got questions about how we handle your info? Feel free to reach out through our Contact Form. We're here to help and happy to explain anything — because at Australia Logo, your privacy isn’t just a priority... it’s our promise.